FAQs

If I have an office or call centre based outside Australia, can calls from my Australian clients be directed to these call centres and offices?

Absolutely! Phonewords allows for requests just like these.  

Contact one of our specialists for more information and a pricing schedule.

What is the difference between 13, 1800 and 1300 Phonewords?

The main differences between 13, 1800 and 1300 numbers relate directly to the cost to the caller, the cost to the business and the overall length of the phoneword.

13 prefix:
13 prefix allows your customers to call from a fixed line anywhere in Australia for the cost of a local call. 
13 prefix generally comprise of words up to 6 letters long however will allow up to 4 additional numbers.

1300 phonewords:
1300 prefix allows your customers to call from a fixed line anywhere in Australia for the cost of a local call. Hence, they are often referred to as “toll free” numbers.
1300 prefix generally comprise of words up to 10 letters long however will allow up to 4 additional numbers. 

1800 prefix:
1800 prefix allows your customers to call from a fixed line anywhere in Australia free of charge.  Hence, they are often referred to as “free call” numbers.
1800 prefix generally comprise of words up to 10 letters long however will allow up to 4 additional numbers.