What is a phoneword?

Mr Phonewords is a leading provider of 1300, 1800 and 13 phonewords for Australian businesses.

FAQs

What is the breakdown of costs to my business and my customer?

For the customer:
The chart below gives a rough overview of the costs to your customer to use a 13, 1300 or 1800 number. Please note: these prices are a guide only as exact charges may vary between different telephone providers.

	13 prefix	1300 prefix	1800 prefix
Cost to caller calling from:
Landline	Local call rate	Local call rate	Free of charge
Mobile *	Standard mobile rates apply	Standard mobile rates apply	Standard mobile rates apply

*The fees for mobiles vary between providers, but a typical fee (at July 2014) is approximately 20 cents per minute.

For the business owner:

The business owner is responsible for paying for both the lease of the phoneword and a call fee.

Call fee:

	13 prefix	1300 prefix	1800 prefix
Cost to business owner:
Calling from a landline	Free for first 15 mins then pay per minute – based on call duration	Free for first 15 mins then pay per minute – based on call duration	Pay per minute – based on call duration
Calling from a mobile *	Free for first 15 mins then pay per minute – based on call duration	Free for first 15 mins then pay per minute – based on call duration	Pay per minute – based on call duration

lease fee:

The cost to lease a phoneword will vary according to the number, the geographical area (i.e national or regional service), your service provider and the duration of the lease.
Costs can range from $100 (regional) to $3,000 (national) per month.

If I have an office or call centre based outside Australia, can calls from my Australian clients be directed to these call centres and offices?

Absolutely! Phonewords allows for requests just like these.

Contact one of our specialists for more information and a pricing schedule.

Phonewords are telephone numbers that also spell a word - for instance 1300 MR PHONE WORDS.

Each letter of a phoneword correlates to a number on your telephone keypad. For example A, B and C = 2, D, E and F = 3 and so on.

To dial a phoneword, you simply dial the number that relates to the letters of the word. I.e. 1300 GARDEN becomes 1300 427 336